Sunday, February 19, 2017

Briefly explains the history of management.

Q:- Briefly explains the history of management.
 Machiavelli wrote about how to make organisations efficient and effective. The principles that Machiavelli set forth in Discourses (1531) can be adapted to apply the management of organisations today:
- An organisation is more stable if members have the right to express their differences and solve their conflicts within it.
- While one person can begin an organisation, "it is lasting when it is left in the care of many and when many desire to maintain it."
- A weak manager can follow a strong one, but not another weak one, and maintain authority.
- A manager seeking to change an established organisation "should retain at least a shadow of the ancient customs.
Etymology:The 
English verb "manage" comes from the Italian maneggiare (to handle, especially tools or a horse), which derives from the two Latin words manus (hand) and agere (to act). The French word for housekeeping, ménagerie, derived from ménager, also encompasses taking care of domestic animals. Ménagerie is the French translation of Xenophon's famous book Oeconomicus (Greek: Οἰκονομικός) on household matters and husbandry. The French word mesnagement (or ménagement) influenced the semantic development of the English word management in the 17th and 18th centuries.
Early writing:While management  has existed for millennia, several writers have created a background of works that assisted in modern management theories. Some 
ancient military texts have been cited for lessons that civilian managers can gather. For example, Chinese general Sun Tzu in the 6th century BC, The Art of War, recommends being aware of and acting on strengths and weaknesses of both a manager's organization and a foe's.[14] The writings of influential Chinese Legalist philosopher Shen Buhai may be considered to embody a rare premodern example of abstract theory of administration.
Various ancient and medieval civilizations have produced "
mirrors for princes" books, which aim to advise new monarchs on how to govern. Plato described job specialization in 350 B.C., and Alfarabi listed several leadership traits in A.D. 900. Other examples include the Indian Arthashastra by Chanakya (written around 300 BCE), and The Prince by Italian author Niccolò Machiavelli. Written in 1776 by Adam Smith, a Scottish moral philosopherThe Wealth of Nations discussed efficient organization of work through division of labour.[17] Smith described how changes in processes could boost productivity in the manufacture of pins. While individuals could produce 200 pins per day, Smith analyzed the steps involved in manufacture and, with 10 specialists, enabled production of 48,000 pins per day.
19th century:Classical economists such as 
Adam Smith (1723–1790) and John Stuart Mill (1806–1873) provided a theoretical background to resource-allocationproduction, and pricing issues. About the same time, innovators like Eli Whitney (1765–1825), James Watt (1736–1819), and Matthew Boulton (1728–1809) developed elements of technical production such as standardizationquality-control procedures, cost-accounting, interchangeability of parts, and work-planning. Many of these aspects of management existed in the pre-1861 slave-based sector of the US economy. That environment saw 4 million people, as the contemporary usages had it, "managed" in profitable quasi-mass production.Salaried managers as an identifiable group first became prominent in the late 19th century.
 20th century:
By about 1900 one finds managers trying to place their theories on what they regarded as a thoroughly scientific basis (see 
scientism for perceived limitations of this belief). Examples include Henry R. Towne's Science of management in the 1890s, Frederick Winslow Taylor's The Principles of Scientific Management (1911), Lillian Gilbreth's Psychology of Management (1914), Frank and Lillian Gilbreth's Applied motion study (1917), and Henry L. Gantt's charts (1910s). J. Duncan wrote the first college management-textbook in 1911. In 1912 Yoichi Ueno introduced Taylorism to Japan and became the first management consultant of the "Japanese-management style". His son Ichiro Ueno pioneered Japanese quality assurance.
The first comprehensive theories of management appeared around 1920. The 
Harvard Business School offered the first Master of Business Administration degree (MBA) in 1921. People like Henri Fayol (1841–1925) and Alexander Church described the various branches of management and their inter-relationships. In the early 20th century, people like Ordway Tead (1891–1973), Walter Scott and J. Mooney applied the principles of psychology to management. Other writers, such as Elton Mayo (1880–1949), Mary Parker Follett (1868–1933), Chester Barnard (1886–1961), Max Weber (1864–1920), who saw what he called the "administrator" as bureaucrat), Rensis Likert (1903–1981), and Chris Argyris (born 1923) approached the phenomenon of management from a sociological perspective.
Peter Drucker (1909–2005) wrote one of the earliest books on applied management: Concept of the Corporation (published in 1946). It resulted from Alfred Sloan (chairman of General Motors until 1956) commissioning a study of the organisation. Drucker went on to write 39 books, many in the same vein.
H. Dodge, 
Ronald Fisher (1890–1962), and Thornton C. Fry introduced statistical techniques into management-studies. In the 1940s, Patrick Blackett worked in the development of the applied-mathematics science of operations research, initially for military operations. Operations research, sometimes known as "management science" (but distinct from Taylor's scientific management), attempts to take a scientific approach to solving decision-problems, and can apply directly to multiple management problems, particularly in the areas of logistics and operations.Some of the more recent developments include the Theory of Constraintsmanagement by objectivesreengineeringSix Sigma and various information-technology-driven theories such as agile software development, as well as group-management theories such as Cog's Ladder.As the general recognition of managers as a class solidified during the 20th century and gave perceived practitioners of the art/science of management a certain amount of prestige, so the way opened for popularised systems of management ideas to peddle their wares. In this context many management fads may have had more to do with pop psychology than with scientific theories of management.
Towards the end of the 20th century, business management came to consist of six separate branches, namely:
5.     operations management and production management

21st century:In the 21st century observers find it increasingly difficult to subdivide management into functional categories in this way. More and more processes simultaneously involve several categories. Instead, one tends to think in terms of the various processes, tasks, and objects subject to management. Branches of management theory also exist relating to nonprofits and to government: such as public administrationpublic management, and educational management. Further, management programs related to civil-society organizations have also spawned programs in nonprofit management and social entrepreneurship.As one consequence, workplace democracy (sometimes referred to as Workers' self-management) has become both more common and advocated to a greater extent, in some places distributing all management functions among workers, each of whom takes on a portion of the work. However, these models predate any current political issue, and may occur more naturally than does a command hierarchy. All management embraces to some degree a democratic principle—in that in the long term, the majority of workers must support management. Otherwise, they leave to find other work or go on strike.

Define the levels of management and skills of management. Eleborates the skills needed at different managerial levels.

Q:- Define the levels of management and skills of management. Eleborates the skills needed at different managerial levels.
levels of management:

A part of an organization that maintains responsibility for the productivity and the work performance of employees. There are generally three levels of management within an organization including top-level, middle-level, and first level that are tiered in numbers with more first level managers, a smaller amount of middle managers, and less top-level managers within one organization. Each level possesses certain job responsibilities within their position to ensure the effective overall operation of the organization.
Most management skills are related to five basic, fundamental functions in order to maintain smooth operations. These are planning, organizing, coordinating, commanding and controlling.
Planning:
 Those in management roles must hone the ability to plan action or review for the future.
Organizing and Coordinating:
Managers must be able to connect human and business resources together in an established system and coordinate and staff in such a way that the company’s goals can be reached quickly and efficiently.
Commanding:
 Those in leadership roles must be able to determine next steps for every situation, and to delegate related tasks to employees as needed.
Controlling:
 A set of strong management skills includes the ability to control and review business models and check progress along the way to accomplishing a goal. Management skills are vast and ever-increasing, but most surround these underlying principles.
Management skills:
Below, I have outlined 17 time management skills which play a critical role in determining your productivity levels. Some of these time management skills overlap and, in many cases, mastering one skill will greatly improve your performance in another. However, it is important that you understand each skill and the role it plays in your time management.
1. Goal Setting:
Time management is not a standalone skill. You cannot manage time but you probably already know that. You can only manage how you use your time and how you use your time should be driven by effective goal-setting. The most fundamental of time management skills is the ability to use your time in a manner which serves your goals.
When making decisions about what to focus your time on, you should always be cognisant of your goals and how each action is aimed at bringing you closer to achieving those goals.
2. Prioritisation:
The biggest reason that most people struggle with prioritisation is that they start too late in the process. They attempt to prioritise the items that are on their task list. However, if you look closely at most task lists, you will find that they contain items which never should have made it on to the task list in the first place.As strange as it may sound, prioritising should not begin with a focus on getting more work done. Prioritisation should always begin with avoiding/eliminating the tasks which you should not be performing. Once this has been done, you can switch your focus to completing the most valuable work you can with the time and resources available to you. Prioritisation is one of the most misunderstood and misused of the time management skills. When you get it right, you will find that your time management improves rapidly.
3. Self-awareness:
No two people like to work the same way. We all have our own preferences for how we like to work e.g. some people work best in the mornings while others prefer to work late. We are motivated by different things and like to work in our own way. There is nothing wrong with this. In fact, it is quite healthy. It just means that you need to have a good understanding of your own likes, dislikes and needs.
When you have a high level of 
self-awareness, you are able to take the very best time management advice and tailor it to fit your own style.
4. Self-motivation:
You will have days where you do not want to do anything. You may be sick, tired, bored or simply lacking motivation. On days like this, there is little that anyone else can do to get you going. You need to be able to motivate yourself to take action, even though you’d rather not. If you have improved your self-awareness, you will have a great deal of the information that you need to motivate yourself.
In addition, as you move up your organisation or, if you go down the path of the entrepreneur; there will be nobody standing over you to hold you accountable on a daily basis. You will be totally responsible for your own results. You could have all the other time management skills but if you lack the ability to motivate yourself, you will soon experience large amounts of pressure and stress.
5. Focus:
Regardless of what you are trying to do, there will always be something else competing for your attention. It’s not easy to shut everything out and focus on the task at hand. 
Focus is one of those time management skills where you don’t realise how important it is until you struggle with it.
It is important to remember that no matter how many tasks need to be done, you can only work on one task in any given moment. The myth of multi-tasking causes many problems for those who wish to improve their time management but if you want to get results, you must learn to focus on one task at a time and block out all distractions.
6. Decision making:
It would be nice to think that you could just sit down and do your work without having to put any serious thought into it. Alas, there are few jobs that fit that description. You will have to make important decisions e.g.:
• Which task to do
• Which tasks do not get done
• When a task is completed
• Which meetings to attend
• Who you can or cannot help, etc.
If your decisions only affected you, it wouldn’t be such a big deal but few tasks are performed in isolation. Almost every task has a knock on effect on another person, or task, which means that every decision that you make has consequences both for you and for others.
Decision making is one those time management skills which if you are not good at it, you will notice the negative impacts in every area of your life. It is imperative that you are able to consider the consequences and make effective, clear decisions.
7. Planning:
As mentioned earlier, tasks will overlap and be dependent on each other. There will often be times when one task cannot be started until another task is finished. Your schedule will also be impacted by the schedules of others. These factors need to be considered at the beginning of each project and, monitored throughout. Failure to do so can lead to delays and missed deadlines.
Planning is one of the essential time management skills because it allows you to foresee all of the tasks which will be required to complete a project and, how they will best fit together. A well made plan will save you a great deal of time.
8. Communication Skills:
You will have to work with others on a daily basis. It is unlikely that you will perform every aspect of your work so you will need to enlist the help of others. Strong communication skills will enable you to build supportive relationships with those whom you work with. You will be able to work better together and achieve more than you ever could apart.
When you require another person to do some work for you; you will want to communicate in a manner which will enable them to perform the work to the desired standard, in the fastest time. Should any errors occur, you will want to raise the issue quickly and explain clearly about the adjustments that need to be made. In these situations, the quality of your communication directly impacts the quality of the work that gets done.
9. Questioning and challenging:
If you want to work to the highest standard, you must be willing to challenge anything and everything which does not meet your standards. This begins when somebody attempts to assign a task to you. If you do not think that you should be the person to perform the task; you must raise the issue and challenge the person that is assigning you the task. When you begin to do this, you will often see a decrease in the amount of work which gets delegated to you. Quite often, people delegate work to you because it is convenient; not because it is the correct course of action. If you want to improve your time management skills; this must become a thing of the past. As mentioned earlier, eliminating work that you should not be doing is the beginning of prioritisation. Questioning and challenging are essential skills to help you achieve this.
10. Delegation/outsourcing:
Just as others will want to delegate work to you; there will be times when you want to delegate work to others. You will want to ensure that all the important work gets completed but that does not mean that you have to be the person to complete it. One of the greatest time management skills is knowing when you are not the right person to perform the task.
Managerial skills:
1. Conceptual Skills:
Conceptual skill is the ability to visualise (see) the organisation as a whole. It includes Analytical, Creative and Initiative skills. It helps the manager to identify the causes of the problems and not the symptoms. It helps him to solve the problems for the benefit of the entire organisation. It helps the manager to fix goals for the whole organisation and to plan for every situation. According to Prof. Robert Katz, conceptual skills are mostly required by the top-level management because they spend more time in planning, organising and problem solving.
2. Human Relations Skills:Human relations skills are also called Interpersonal skills. It is an ability to work with people. It helps the managers to understand, communicate and work with others. It also helps the managers to lead, motivate and develop team spirit. Human relations skills are required by all managers at all levels of management. This is so, since all managers have to interact and work with people.
3. Technical Skills:
A technical skill is the ability to perform the given job. Technical skills help the managers to use different machines and tools. It also helps them to use various procedures and techniques. The low-level managers require more technical skills. This is because they are incharge of the actual operations.
4. Communication Skills
:
Communication skills are required equally at all three levels of management. A manager must be able to communicate the plans and policies to the workers. Similarly, he must listen and solve the problems of the workers. He must encourage a free-flow of communication in the organisation.
5. Administrative Skills:
Administrative skills are required at the top-level management. The top-level managers should know how to make plans and policies. They should also know how to get the work done. They should be able to co-ordinate different activities of the organisation. They should also be able to control the full organisation.
6. Leadership Skills:
Leadership skill is the ability to influence human behaviour. A manager requires leadership skills to motivate the workers. These skills help the Manager to get the work done through the workers.
7. Problem Solving Skills:
Problem solving skills are also called as Design skills. A manager should know how to identify a problem. He should also possess an ability to find a best solution for solving any specific problem. This requires intelligence, experience and up-to-date knowledge of the latest developments.
8. Decision Making Skills:
Decision-making skills are required at all levels of management. However, it is required more at the top-level of management. A manager must be able to take quick and correct decisions. He must also be able to implement his decision wisely. The success or failure of a manager depends upon the correctness of his decisions.

Explain the management functions and its roles with model of Mintzberg’s.

Q:- Explain the management functions and its roles with model of Mintzberg’s.
  1. Planning:
    It is the basic function of management. It deals with chalking out a future course of action & deciding in advance the most appropriate course of actions for achievement of pre-determined goals. According to KOONTZ, “Planning is deciding in advance - what to do, when to do & how to do. It bridges the gap from where we are & where we want to be”. A plan is a future course of actions. It is an exercise in problem solving & decision making. Planning is determination of courses of action to achieve desired goals. Thus, planning is a systematic thinking about ways & means for accomplishment of pre-determined goals. Planning is necessary to ensure proper utilization of human & non-human resources. It is all pervasive, it is an intellectual activity and it also helps in avoiding confusion, uncertainties, risks, wastages etc.
  2. Organizing:
    It is the process of bringing together physical, financial and human resources and developing productive relationship amongst them for achievement of organizational goals. According to Henry Fayol, “To organize a business is to provide it with everything useful or its functioning i.e. raw material, tools, capital and personnel’s”. To organize a business involves determining & providing human and non-human resources to the organizational structure. Organizing as a process involves:
    • Identification of activities.
    • Classification of grouping of activities.
    • Assignment of duties.
    • Delegation of authority and creation of responsibility.
    • Coordinating authority and responsibility relationships.
  3. Staffing:
    It is the function of manning the organization structure and keeping it manned. Staffing has assumed greater importance in the recent years due to advancement of technology, increase in size of business, complexity of human behavior etc. The main purpose o staffing is to put right man on right job i.e. square pegs in square holes and round pegs in round holes. According to Kootz & O’Donell, “Managerial function of staffing involves manning the organization structure through proper and effective selection, appraisal & development of personnel to fill the roles designed un the structure”. Staffing involves:
  4. Directing:
    It is that part of managerial function which actuates the organizational methods to work efficiently for achievement of organizational purposes. It is considered life-spark of the enterprise which sets it in motion the action of people because planning, organizing and staffing are the mere preparations for doing the work. Direction is that inert-personnel aspect of management which deals directly with influencing, guiding, supervising, motivating sub-ordinate for the achievement of organizational goals. Direction has following elements:
Supervision- implies overseeing the work of subordinates by their superiors. It is the act of watching & directing work & workers.
Motivation- means inspiring, stimulating or encouraging the sub-ordinates with zeal to work. Positive, negative, monetary, non-monetary incentives may be used for this purpose.
Leadership- may be defined as a process by which manager guides and influences the work of subordinates in desired direction.
Communications- is the process of passing information, experience, opinion etc from one person to another. It is a bridge of understanding.
  1. Controlling:
    It implies measurement of accomplishment against the standards and correction of deviation if any to ensure achievement of organizational goals. The purpose of controlling is to ensure that everything occurs in conformities with the standards. An efficient system of control helps to predict deviations before they actually occur. According to Theo Haimann, “Controlling is the process of checking whether or not proper progress is being made towards the objectives and goals and acting if necessary, to correct any deviation”. According to Koontz & O’Donell “Controlling is the measurement & correction of performance activities of subordinates in order to make sure that the enterprise objectives and plans desired to obtain them as being accomplished”. Therefore controlling has following steps:
    1. Establishment of standard performance.
    2. Measurement of actual performance.
    3. Comparison of actual performance with the standards and finding out deviation if any.
      Management expert and professor Henry Mintzberg recognized this, and he argued that there are ten primary roles or behaviors that can be used to categorize a manager's different functions.
In this article, we'll examine these roles and see how you can use your understanding of them to improve your management skills.
The Roles:
Mintzberg published his Ten Management Roles in his book, "Mintzberg on Management: Inside our Strange World of Organizations," in 1990.
The ten roles are:
·         Figurehead.
·         Leader.
·         Liaison.
·         Monitor.
·         Disseminator.
·         Spokesperson.
·         Entrepreneur.
·         Disturbance Handler.
·         Resource Allocator.
Negotiator.